VILLASDIRECT-SPAIN BOOKING CONDITIONS

Your contract is with VillasDirect-Spain ('the agent')

VillasDirect-Spain act as agents/ in offering an individual property for holiday rental, and are authorised by the respective homeowners. A booking once made, will be subject to our following terms and conditions:

CONTRACT

A contract will exist between VillasDirect-Spain, the Agent, and you the Client, who confirms being over 18years of age, and is named as and taken to be the party leader, thus agreeing to accept responsibility for all other members of the party and matters relating to the holiday.

We will confirm your booking once we are in receipt of a deposit- or full balance if within six weeks of travel. A completed booking form is also required, however, the deposit itself shall be taken as indication of your acceptance of all our Terms and Conditions. A contract will exist from the time we issue our confirmation of your

Booking.

Only those named at the time of booking will be accepted for occupation of the accommodation, subletting or over occupation is strictly prohibited. Failure to comply may result in refusal of admittance or termination of your booking without refund.

We reserve the right to refuse bookings from parties of four or more persons of the same sex.

THE AGENT'S RESPONSIBILITY

(a) The Agent will use its best endeavour to provide the holiday in accordance with the booking.

(b) If however, it is obliged to do so for reasons beyond its direct control, the Agent reserves the right to cancel any holiday accommodation. In this event, the Agent will do its best to provide comparable arrangements but if we are not able to do so, a full and immediate refund will be made, and the Agent shall be under no further liability. Should the Agent offer a change of a villa to that of a similar or higher standard, with similar facilities and in the same resort area at no extra cost to you then you cannot cancel your holiday without cancellation charges applying. In the case of force majeure causing the Agent to cancel any holiday, such as war, strikes, fires, natural disasters etc., the Agent reserves the right to deduct their reasonable expenses from any refund given.

DEPOSIT

A 30% deposit is required upon booking. This is NON–refundable

CANCELLATION CHARGES

In the unlikely event that we have to cancel your booking, we will make every effort to offer you an alternative, or refund all monies paid. A cancellation request by you, the client, should be made in writing, either by email or fax, and be issued by the party leader who originally contracted the holiday.

If notification is received more than 42 days before the holiday commencement date then only the deposit will be retained by us, otherwise, as is standard practice the following charges will apply:

42 - 28 days 50%

28 – 14 days 75%

14 days or less 100%

(Including no show at airport)

ALL CLIENTS MUST OBTAIN ADEQUATE AND APPROPRIATE TRAVEL AND PERSONAL ACCIDENT INSURANCE COVER FROM THE OUTSET OF THEIR BOOKING

PAYMENT OF BALANCE

We must receive the balance payment at least six weeks before the holiday commencement date. Where an outstanding balance remains unpaid after the due date has elapsed, we reserve the right to cancel the booking and apply the relevant cancellation charges. A final invoice/reminder will normally be issued prior to the due date, but this should not be relied upon, and we take no responsibility for it’s neither non-receipt nor any subsequent late payment.

CANCELLATION BY YOU

All cancellations must be made by the person who signed the booking form, in writing by recorded delivery, email, registered post or fax, to the Agent and shall take effect upon the date of receipt of the notice of cancellation by the Agent.

AMENDMENTS BY YOU

If, after the Agent has dispatched written confirmation of your booking, you wish to alter any of the arrangements made, the Agent will do its best to accommodate your wishes and a charge of £10 to £40 per person will be made, depending on charges made to us .A change of departure date made within ten weeks of the originally booked departure day may be treated as a cancellation of your booking and the appropriate charges will apply

PRICE GUARANTEE

VillasDirect-Spain guarantees that once you have had your booking confirmed, no matter what happens to the exchange rate the basic price of your holiday will not be increased. Only government action such as an increase in VAT. can alter this. All prices in this brochure have been calculated at costs known as of 5th November 2005. Any change in this policy would be advised to you prior to making a booking. We reserve the right to change any of the prices, services or other particulars contained in this brochure at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such agreement.

CURRENCY

The local currency throughout southern Europe is the Euro.

OUR HOLIDAY GUIDE

The information contained therein does not form part of our contract with you.

WEBSITE ACCURACY

All information in this website has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, and unsuitable weather

conditions, fuel shortages, power cuts and other circumstances beyond our control, and if we are advised of this, we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. Furniture may sometimes vary from website pictures due to refurbishing, breakages or damage.

PETS/NO SMOKING

We are unable to accept pets and smoking is restricted to outside areas only. Please refer to the individual property description, or if in doubt please ask.

SERVICES/RESPONSIBILITIES

In the unlikely event of a complaint, it is important that you notify us immediately or as soon as possible. We may then need time to resolve the problem, this is particularly important where other tradesmen are involved as, quite often, things are slower here

in Spain than back home. Where any dissatisfaction with the property continues to exist, VillasDirect-Spain will act as intermediary only between the party leader and the owner, in an attempt to resolve the matter amicably. The dispute will not be deemed to be between VillasDirect-Spain and the party leader. We are unable to consider complaints submitted to us once you have returned home, where they were not brought to our attention at the time they arose. In the case of any disputes, VillasDirect-Spain will deal with the party leader only. We must receive any written complaints following an initial notification within 21 days of your departure. All electrical appliances are used at the guest’s discretion and we are unable to neither vouch for their condition nor guarantee their availability. Services relating to the cleanliness of your accommodation on arrival, pool cleaning and condition of BBQ’s are generally provided by the owner, who is also usually responsible for providing bed linen, towels (not pool towels) and other facilities such as TV/video, where specified. We do not, therefore, have any control over these matters, however, should you be unhappy with any aspect of your accommodation, please

Notify us immediately, and we will do our best to help resolve the matter. The client is responsible for taking reasonable care of the property and it’s security during occupation, notifying the owner/house manager of any breakages, which may result in a charge for repair or replacement. The client will also undertake to leave the property tidy upon departure and to strictly observe all notices/villa information that may exist, relating, for example, to fire risk, health and safety. The client also accepts responsibility for the

Keys whilst they are in their possession, and also responsible they’re safe return.

BREAKAGE AND DAMAGE DEPOSIT

Where a breakage and damage deposit is required, this is indicated in the property description. We reserve the right to deduct any charges relating to breakages or damages from this deposit, or to withhold any costs incurred by additional cleaning having arisen from the property being left in a less than satisfactory state. Clients are asked to replace breakages with items of “equal quality”, wherever possible, prior to their departure, or at the very least notify the owner/house Manager.

ARRIVAL AND DEPARTURE TIMES

In order to allow time to prepare for each new arrival, your holiday accommodation will normally be available from 4pm on the day of arrival until 10am on the day of departure. Any deviation from this must be agreed in advance. Changeover days normally run from Saturday to Saturday, but may be flexible depending on high or low season, so please check the individual property descriptions before booking. If you have a particular arrival day in mind, please contact us for further information.

DIRECTIONS TO YOUR PROPERTY

We will supply directions to your accommodation, on behalf of the property owner, who is deemed responsible for their accuracy. The party Leader is responsible for ensuring he/she is in possession of this information together with the details for collecting and returning the keys, there is a 15 Euro deduction from the security deposit for lost or stolen keys.

CAR HIRE

As the property benefits from a rural location, Car hire is not only recommended but also essential if you wish to explore the surrounding areas. If you are in any doubt, please contact us.

LOCATIONS, VIEWS AND TRACKS

Villa Amarilla has good road access, it also has good access to the Autovía motorways, unlike several properties in the Campo that may have long dirt tracks to drive through to get to your holiday accommodation and in a few instances this could involve steep unprotected drops. Although driving along the mountain roads may require some adjustment, most people find that they adapt fairly quickly, and it goes without saying that the views are well worth it! Some of the most spectacular views are found at the more out of the way places, however, please note that views may change according to local activity and occasionally the surroundings may appear different from the photos supplied.

WEATHER

Here we enjoy many more sunny days than the UK but occasionally it does rain heavily. The villas are not naturally suited to very poor weather conditions that may result in temporary minor, watermarks appearing on ceilings or walls.

WELCOME PACK

A complimentary food pack is provided but we do not cater for particular demands/allergies.

SWIMMING POOLS/SAFETY

Swimming pools need to be maintained regularly. This may involve the occasional, and usually only slight disruption. Parents of young children must ensure that they are supervised at all times. This is a mandatory requirement where ANY pool exists, and especially where swimming pools are not fenced in. Please refer to the individual property description and please also note that some pools do not have shallow ends. At some properties, the pool is only in use between April and October, and this is indicated in the property description.

Please note, that where the pools is open all year round. It NOT heated, the water temperature will therefore, only reflect external weather conditions and temperatures.

PROPERTY/GARDEN MAINTENANCE

From time to time routine repairs/garden upkeep including watering may be required and we will endeavour to ensure that any interruptions are kept to a minimum.

SATELLITE TV

Where satellite TV is specified, please refer to the property description for channels supplied, at times beyond our control due to weather conditions and satellite reception there may be loss of certain channels or in some instances all channels for a period.

BATHROOMS

This description could apply to a shower room - without bath - or a bath with shower attachment. See property description.

COTS/HIGH CHAIRS

Please request at the time of booking; the property owner, at no extra charge, usually supplies these; you are generally welcome to bring your own including infants bed linen. Clients use these additional facilities at their own discretion. There is however a £30 charge per week for additional cots or highchairs.

Please check with us that we can provide them, before booking.

LIABILITY

VillasDirect-Spain does not accept liability for loss of life, injury or personal accident, nor can we accept responsibility for any loss of possessions during your stay.

FESTIVALS

Local festivals are held throughout the year and although they can be enjoyable, there might be some extra noise late at night in certain areas.

WHEN IN SPAIN . . . . . .

AND FINALLY, the Spanish way of life has MUCH to commend it, however, electricity and water supplies may sometimes be erratic; occasionally, power supplies fail and water shortages occur - for apparently no reason!

Whilst our beautiful rural locations are far removed from the bustle of city life, the countryside has a sound of it’s

own; cockerel's crowing, donkeys baying, bullfrogs croaking, mosquitoes buzzing and dogs barking!! An integral part of Country life – which has a distinct appeal all of it’s own! We would, however, ask you to bear this in mind when booking your holiday with us.

TELEPHONE

We would advise you to take a mobile telephone with you. Villa Amarilla doesn't have a telephone. Mobile phone cover at the Villa is generally good but varies locally, depending on the terrain; you will find information on telephoning to and from Spain in the welcome folder provided. Don’t forget to set your mobile phones to roaming before entering Spain!

PASSPORTS, VISAS AND TRAVEL ADVICE

Holders of current UK and EU member states passports do not require visas to enter Portugal/Spain, nor are vaccinations required at the time of this brochure's publication. For all non-EU passport holders we must advise that it is your responsibility to ensure that you comply with regulations governing entry to your chosen resort. If you were unable to travel as a result of documentation not being in order you will not be able to claim any refunds from us and cancellation charges would apply as set out. This includes not being able to travel due to a mislaid or lost passport. The Foreign and Commonwealth Travel Advice Office issues travel advice, which is regularly updated. Their telephone number is 0870 606 0290 and their website is www.fco.gov.uk

SPECIAL REQUESTS

If you have a special request we will endeavour to carry it out where possible. We cannot guarantee that special requests will be met and are not liable if they are not met.

VILLA OCCUPANCY, extra guests fees, extra security deposit if more than 6 Adults in your party. please read details below.

VillasDirect-Spain requires the names of all those persons staying at the Villa overnight, during the period of occupancy.

At Villa Amarilla we do not allow overcrowding of our property this is to ensure that your stay at our Villa is a comfortable one and also minimizes any damage, wear and tear on the property. Weekly rental rates are based on up to a maximum of 8 people sharing the Villa.

Although the Villa is spacious and at the very maximum can sleep 10 people we would recommend that it be kept to a Maximum of 8 Adults, if the extra guests in your party are children aged 16 or under we may be flexible.

However there will be a minimum charge of £99 per person per week for anyone over the age of 2 during the high season (mid-July to mid-September) and £65 for low season; to cover this arrangement we do have an additional double sofa bed on the ground floor with access to the luxury bathroom that could be used to accommodate the extra Guest/Guests with extra linen + extra supplies in the welcome pack.

No additional charge to be added If a child is aged 2 or under. There is also no additional cost for the use of a cot or highchair available on request. (You have this option on the booking form that we email to you).

In order to maintain high standards, a returnable damage security deposit of £150 will be added to your holiday rental cost. & Providing that there are no breakage’s or damage your DS/Deposit will be fully refunded back to you one week after your departure. Please note: If there are more than 6 Adults in the party then we need to double the security damage deposit to £300 again this will be fully refunded back to you after the Villa checks.

RETURNING YOUR DEPOSIT

Your damage security deposit cheque will be made out to the party leader & posted to the party leader’s billing address, 1 week after we the owners have carried out Villa checks. We will confirm by email that we have sent your DS/Deposit to you please bear in mind that the Spanish post is slower than in the UK so may take a little longer to arrive.

GLASS WINDOWS AND DOORS

Please be very careful with windows, especially full-length glass patio doors. The glass may not be toughened and occasionally in a strange environment accidents occur more easily than they can do so at home. We are not liable for damage caused by glass doors and windows.

VILLA AND SAFETY

We do not claim that any villa is totally child friendly or safe and care should always be taken, especially around the pool area with supervision being given to children. We do sell holidays aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. Email us and ask us as many questions as you want. If something is important to you, then do not assume something but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. The department of health has a free leaflet on Health Advice for Travellers, available by telephoning 0800 555 7777. Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls, which are not gated or blocked off. If you have any concerns about the safety of your villa please contact the owners immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. The villa does have staircases in and around the property with one out side linking to the top terrace, it may be a little steep so care must be taken and supervision of children is recommended. Outside stairs have been gated at the bottom and all have keys that are lockable, locking them is down to your discretion and for you to enforce, the owners will not be held liable for any claims for emotional or psychiatric injury or distress, loss of life. The gardens may have some slight drops or slopes and some of the planting in the garden maybe prickly, some plants can irritate the skin if touched, we again recommend care to be taken and children supervised.

OUR LIABILITY

We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your holiday. Our obligations, and those of our suppliers providing any service or facility, should be to do so with reasonable skill and care. Standards of, for example safety, hygiene and quality vary, throughout the transport and areas that we offer. Sometimes these standards will be lower than those expected in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death,

injury, loss or damage suffered as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International conventions which may apply are the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955 and Montreal protocol 1975), Montreal Convention 1999, Berne 1961, Athens 1974, Geneva 1973, Paris 1962. This means that we are to be regarded as having all the benefit of any limitations of compensation contained in any of these Conventions or any other International conventions applicable to your holiday. If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two years of your return home. If we accept any liability or are adjudged to have for a claim that you make, you must assign to us any rights that you

may have against any of our servants, agents or suppliers who are in any way responsible for the failure of your holiday or any death or personal injury you may suffer, you must also co-operate with us in any claim. Other than that set out above and as detailed elsewhere in these booking conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.

DATA PROTECTION

VillasDirect-Spain will not supply any personal client information to any third party excepting that, which is required by a supplier to process your booking.

GENERAL

It is the client’s responsibility to ensure that all their documentation is in order. Please check them carefully.